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    Thursday, May 25, 2017

    Collect Virtual Connect Support Dump of HP c-Class Blade Enclosures

    In my last article I showed the steps needed to collect Onboard Administrator and Virtual Connect Show All report.

    In this article I will show you the steps to collect Virtual Connect Support Dump from HP c-Class Enclosures.


    To collect the VC SupportDump you would need Virtual Connect Support Utility i.e. vcsu. You can download the vcsu tool from official HPE page depending upon the platform where it has to be installed.

    Below is a link where you can get vcsu 1.12.0 for Windows platform
    vcsu-1.12.0
    NOTE: This link will take you to a third party website

    Once downloaded install it in your system, make sure the user has administrative privilege over the desktop/laptop where vcsu is being installed.

    Next navigate to the below folder.
    C:\Program Files (x86)\Hewlett Packard Enterprise\Virtual Connect Support Utility

    The above location may vary depending upon the vcsu version and architecture.

    Here click "VCSU-CommandPrompt.cmd" or open a "command prompt" by clicking "Shift + Right mouse (touchpad) button" and select "Open command window here" as shown below

    And type the below command in the provided syntax on the command window

    Syntax:
    vcsu -a supportdump -i <Active_OA_IP> -u HPadmin -p <OA_HPadmin_Password> -vcu HPadmin -vcp <VC_HPadmin_Password>
    For eg:
    C:\Program Files (x86)\Hewlett Packard Enterprise\Virtual Connect Support Utility>vcsu -a supportdump -i 192.168.0.100 -u HPadmin -p Passw0rd -vcu HPadmin -vcp
    Passw0rd

    -------------------------------------------------------------------------------
     HPE BladeSystem c-Class Virtual Connect Support Utility
     Version 1.12.0 (Build 16)
     Build Date: Mar 29 2016 07:18:21
     Copyright (C) 2006-2016 Hewlett Packard Enterprise Development LP
     All Rights Reserved
    -------------------------------------------------------------------------------

    SUCCESS: Support dump file downloaded and saved

    Total execution time: 00:03:34

    VCSU log file is available at the following location:
    C:\Users\deeprasa\AppData\Local\Temp\vcsu-2076.log

    The support dump is stored inside "C:\Users\deepak\AppData\Local\Temp\" as below
    vcSupportInfo-Deepak_domain-201705211708

    NOTE: The same command can be used on a Linux platform assuming vcsu rpm is installed to collect the VC Support Dump.

    I hope the article was useful.

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